The Department of Justice/Federal Bureau of Investigation (DOJ/FBI) Customer Relationship Management (CRM) Indefinite Delivery/Indefinite Quantity (IDIQ) contract is a single award small business set-aside vehicle for use across the FBI and all DOJ components. This IDIQ is a streamlined acquisition vehicle for the procurement and implementation of CRM-based solutions. Current engagements cover a wide spectrum of applications in business operations (e.g., marketing/sales, customer outreach, public relations, and service management) as well as direct LE/IC mission support. Scope of services include procurement of licenses/subscriptions, implementation services, advanced development/integration services, Operations and Maintenance (O&M), and training. AnaVation serves as the prime solution partner with an extended team of pre-vetted vendors to support all major CRM platforms: Salesforce, Microsoft Dynamics, SugarCRM, and open source solutions such as SuiteCRM.

Contract: DJF-16-0800-PR-0008287

Customer: DOJ/FBI

Period of Performance: September 2016 through March 31, 2022.

Contact: [email protected]